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 Control
of quality, safety & outputs |
To provide candidates with a sound knowledge of thetactical
aspects of agreeing and planning work activities
to meet customer requirements and expectations and of monitoring and performance
measurement which seek to ensure that quality requirements have been met in terms
of work quality and quality of working. |
Implementing planswhich meet customer requirements;
maintenance of a work environment which is both healthy and safe, and is conducive
to assuring the provision of high quality products and services. |
 Candidates should already be capable of fulfilling the
Assessment Criteria for Unit S1.
The candidate should
know and understand how to:
- Identify the roles and
responsibilities of a manager in connection with:
- listening
to the voice of, and communicating with, the customer
- being
aware of and influencing the processes involved.
- Implement operational planning methods and procedures
and show how these provide for customer needs and expectations, through:
- product/service design
- operation
of a healthy, safe and productive working environment.
- Interpret organisational strengths and weaknesses in the areas of:
- operations capacity
- costs
- time
- quality.
Record these strengths and weaknesses and take
appropriate action.
- Provide leadership support
for team members and individuals who are concerned with:
- work
quality
- quality of working.
- Make appropriate recommendations
to effect a range of quality assurance processes and procedures which support
both operational and strategic quality management. Examples may cover:
- risk assessment
- environmental
monitoring
- health and safety issues
- quality
control
- standards monitoring.
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Candidates should be fully conversant with the content
of Institute Unit S1. Organisational
context and planning
 Identifying customer
and quality requirements; setting objectives and priorities; planning and design
of products, services and operations to meet expectations taking account of constraints
and quality requirements; the manager’s roles and responsibilities, including
facilitating health and safety/quality improvement teams; the records required.- Implementing plans to meet customer and quality requirements.
- Standards and organisational requirements for ensuring products and services meet
quality requirements; interpreting the organisation’s policies and their
implications for quality.
- Creating and maintaining
a healthy, safe and productive working environment; types of work environment
conducive to productive work, procedures for recommending improvement in the working
environment.
Quality
management
 Meaning and importance of
quality in managing activities; the manager’s role in and responsibility
for quality management; principles and methods of quality assurance; potential
deficiencies in quality and appropriate actions to deal with both cause and effect.
Customer
relations
- Customer requirements, expectations
and quality issues; the manager’s roles and responsibilities, the difference
between internal and external customers.
Communication
- Communicating effectively, both internally and externally.
Involvement
and motivation
 Encouraging
help to improve efficiency; empowering team members in making recommendations
on quality improvement and efficiency; gaining commitment to quality improvement;
facilitating health and safety and quality teams.
Health
and safety
- Importance of health and
safety; the manager’s roles and responsibilities; application and maintenance
of organisational and legal requirements; relevant industrial or professional
codes of practice.
- Principles and procedures of
risk assessment; methods for monitoring the work environment and working conditions;
assessing areas for improvement.
- Types of support
and how to provide it; dealing with conflict between health and safety requirements
and organisational constraints.
- Record keeping and
the organisational and legislative requirements for doing so.
Monitoring
- Monitoring the quality of work taking place –
standards, quality assessment methodologies, conformity and systems; the records
required.
- Importance of feedback, how to encourage
it and using the data.
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 Next - Development of personal management style |
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