|
 Control
of quality, safety & outputs |
|
To provide candidates with a sound knowledge of the tactical
aspects of agreeing and planning work activities to meet customer requirements
and expectations. Monitoring and performance measurement which seeks to ensure
that quality
requirements have been met in terms of work quality and quality
of working. | 
Implementing plans which meet customer requirements; maintenance
of a work environment
which is both healthy and safe, and is conducive to
assuring the provision of high quality
products and services.
|
 | |
Candidates should already be capable of
fulfilling the Assessment Criteria for Unit CM31. The candidate should know and
understand how to:
| Identify the roles and responsibilities
of a manager in connection with: |
| listening to the voice of, and communicating with, the customer being aware of and influencing the processes involved. |
| Demonstrate understanding of operational
planning methods and procedures and show
how these provide for customer needs
and expectations, through: |
| product/service design
operation of a healthy, safe and productive
working environment. |
| Interpret organisational
strengths and weaknesses in the areas of: |
operations capacity
costs
time quality.
|
Demonstrate
understanding of how these strengths and weaknesses could be recorded
and
how appropriate action could be taken. |
| Provide leadership
support for team members and individuals who are concerned with: |
| work quality
quality of working. |
| Describe and recommend appropriate applications for a range of quality assurance
processes and procedures which support both operational and strategic quality
management. Examples may cover: |
| risk assessment
environmental monitoring
health and safety
issues
quality control standards monitoring. |
|
Candidates should be fully conversant with
the content of Institute Unit CM31. Organisational
context and planning
- Identifying customer
and quality requirements; setting objectives and priorities; planning and design
of products, services and operations to meet expectations taking account of constraints
and quality requirements; the manager’s roles and responsibilities, including
facilitating health and safety/quality improvement teams; the records required.
- Implementing plans to meet customer and quality requirements.
- Standards and organisational requirements for ensuring products and services
meet
quality requirements; interpreting the organisation’s policies and
their implications for
quality.
- Creating and
maintaining a healthy, safe and productive working environment; types of work
environment conducive to productive work, procedures for recommending improvement
in the working environment.
 Quality
management
- Meaning and importance of
quality in managing activities; the manager’s role in and responsibility
for quality management; principles and methods of quality assurance; potential
deficiencies in quality and appropriate actions to deal with both cause and effect.
Customer
relations
- Customer requirements, expectations
and quality issues; the manager’s roles and responsibilities, the difference
between internal and external customers.
Communication
- Communicating effectively, both internally and externally.
|
|
 Next
- Development of personal management |
|
