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 Meetings
& decision making |
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To provide candidates with a sound knowledge and
understanding of: - the functions and
limitations of meetings
- decision making within
the role of a first line manager.
Organising, leading and contributing to meetings; recording,
storing and analysing information as a basis for effective decision making; informing
and advising other people. 
Candidates should be fully conversant with the content
of Unit CM38. | 
Candidates should already be capable of fulfilling
the Assessment Criteria for Unit CM38. The candidate
should know and understand how to:
- Seek
and obtain the qualitative and quantitative information required in respect of
major decisions made by tactical managers, commenting on the importance of accuracy,
relevance and sufficiency of that information.
- Analyse
a given Information System related to quality and make recommendations to improve
it, describing the methods used for the study and commenting on their suitability.
- Describe four different types of meeting, explaining the purpose of each and identifying
typical objectives for each type. At least one type of meeting should relate to
a quality issue.
- Explain four different styles of
leadership, and describe typical scenarios encountered in meetings, where they
could be used.
- Describe four decisions which are
best made during a meeting of managers and explain why. At least one of the decisions
described should relate to quality.
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 Procedures for calling
meetings and preparing for them; roles and responsibilities of managers; determining
the attendees.- Organisational policies
and values, and the legal requirements relating to information collection.
- Organisational policies, procedures and resource constraints affecting advice
given to others.
Communication
- Consulting in advance with those whom the manager
is representing.
- Conveying information
on decisions and recommendations from the meeting to others and verifying it has
been done effectively.
- Formats for presenting
quantitative and qualitative information; selecting the
appropriate format;
developing and presenting a reasoned case for change.
- Communicating advice and information effectively; roles and responsibilities;
confirming recipient’s understanding; importance and types of advice; identifying
information needs; using own initiative; seeking and encouraging feedback on advice
given.
Leading
and contributing to meetings
- Value and limitations of meetings; types of meetings; alternatives to meetings;
determining when a meeting is appropriate; internal and external meetings/participants.
- Setting objectives for the meeting; importance of, and principles for, effective
agendas; preparing for the meeting depending on role.
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 Next
- Quality assurance policies |
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