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 Quality
Assurance policies |
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To provide candidates with a sound knowledge and understanding
of the tactical aspects of promoting the importance and benefits of quality throughout
the organisation and its network of customers and suppliers, developing quality
policies and strategies to implement them. | 
Developing and implementing quality policies; promoting
the importance of quality; publishing the benefits of quality achievements both
internally and externally. 
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Candidates are not required to be fully conversant with
the content of any other Unit. Communication
 Principles and processes of effective communications;
applying them to a Quality Assurance Policy; encouraging and responding to feedback.- A case for quality; publicising the case internally and externally; having alternatives
ready; publicising the organisation’s achievements; gaining explicit commitment
to quality.
Quality
management
- Organisation missions; objectives,
strategies, values and policies; opportunities for creating/maintaining awareness
of quality and evaluating the contribution of increased awareness.
- Organisation structure; identification of responsibilities; key decision makers;
formats for presenting information.
- Quality concepts,
philosophies and methods; advantages and disadvantages of
different approaches;
importance of performance measurement systems; range of documented systems for
quality assurance and their benefits.
- Developing,
communicating, implementing and monitoring quality policies and
strategies;
helping people clarify their vision of quality; inconsistencies and conflicts.
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 Next
- Continuous improvement |
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