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 Compliance
and Audit |
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 Aims
To
provide candidates with a sound knowledge and understanding of organisational
compliances with agreed quality systems and procedures to meet the needs and expectations
of the customer. Synopsis Assessing
the extent, through quality systems audit, that organisations comply with and
meet the quality expectations and requirements of their customers, through quality
systems, processes and procedures. Outline
Syllabus Candidates are not required to be fully conversant
with the content of any other Unit. | Assessment
Criteria The candidate
should know and understand how to:
- Explain how compliance mechanisms and procedures for quality systems vary in different
organisational circumstances, and how they can best be balanced to suit differing
needs and requirements.
- Explain how
compliance and audit investigations can be conducted to reveal noncompliance in
such a way that the people involved are motivated and supported to improve and
achieve compliance.
- Establish effective
and efficient quality information and communications procedures which seek to
establish partnerships between those concerned, and through it commitment to the
continuous improvement of product/service quality.
- Compare the relative merits of different methods for evaluation in different circumstances.
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Organisational
context
 A focus on the organisation’s
quality objectives, policies and procedures, and the structures, responsibilities,
processes and procedures required to achieve them.- Organisational requirements for reporting compliance of quality systems and procedures.
- Identifying internal/external customers and suppliers with whom to target the
audit objectives and procedures.
- An exploration of
quality audit procedures to establish appropriateness, responsibilities, application,
feedback, analysis and action.
Quality
management
- Understanding the principles
of quality auditing (including scope and objectives) and the macro and micro aspects
of undertaking an audit investigation, with a particular focus on issues which
concern notice period, risks, non-compliance, corrective action, values, legal
requirements, equal opportunities, reporting, analysis, evaluation, feedback,
making recommendations for improvement, and action.
- Assessing and developing the knowledge and understanding, skills and competencies
required by those who undertake quality audits.
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Next
- Determine effective use of resource |
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