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Diploma in management - awarded by The Institute of Leadership & Management (ILM)
ebriefing segments
Analysing & Measuring accounts Assert Yourself Balance sheet Behaviour Based Interviewing Budgets - compiling Budgets - performance monitoring Business Planning - analysis Business Planning - background & why Business Planning - effective planning Business Planning - resources Business Planning - strategy Change - a human model Change - a strategic model Change Management - An Organisational Design Model Communication - Cross Cultural Communication process Communication techniques Conflict Management - Level 2 Consultation - formal employee Controlling Absence Costing & Cost techniques Customer Service - The wider perspective Customers - measuring satisfaction Customers - total service Customers - understanding part one Delegation Depreciation Developing the Quality System Dismissal Effective Email Embracing Diversity Employee & Cust Loyalty: Delegation & Empower Employee & Customer Loyalty: Plan & Prepare Encouraging Excellence Essential Health and Safety Ethics - Business Management Financial awareness Forecasting Giving constructive & receiving critical feedback Grievance and Discipline and Dismissal High Peformance Teams HR Planning - what is it HR rewards Information - analysing Information - gathering Information - presenting Information - using for decisions Information - validating Interpersonal Skills & NLP Interpersonal Skills (Emotional Intelligence) Interviewing for Information Introduction to Employment Law Investment - improving decisions Investment - making decisions	Job Analysis & re-distribution Knowledge Mgmt & Organis Culture - Implem KM Knowledge Mgmt & Organis Culture - The Basics Leadership Alignment Letter Writing Management Accounting - an introduction Managing Quality Managing Remote Work Groups Market research Market testing Marketing - product search Marketing - research & development Materials Resource Management Meetings Meetings - being effective Mentoring Motivation Networking Organisational Communication Organisations - culture Organizations - why needed Owning your own Development Performance improving Performance Management - being successful Personal Safety Project Management - control Project Management - opening & closing Project Management - organisation Project Management - overview Project Management - types & cycles Project Planning Quality Auditing Recruitment & Select Interviewing Skills & Approaches Reducing Health & Safety risks Redundancy Report Writing Retirement Sales promotions & development Selling and NLP Setting Objectives Storing & allocating materials Strategic Planning Stress in the Workplace Team Briefing Team Building Team Creation Team Development The Role of the Company Director TQM - Implementation Training - Learning with Style Training Evaluation Transactional Analysis - an introduction Understanding Body Language Work/life balance Writing Skills


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Using push learning. the HRD Online training management & elearning system provides flexible & customisable HRD solutions - with Institutional accreditation and optional blended learning methods and distant learning support HRD Online training promotes an active learning culture

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