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Certificate in First Line Management - awarded by The Institute of Leadership & Management (ILM)
ebriefing segments:
Advanced Creativity Analysing & Measuring accounts Are you listening carefully Balance sheet Behaviour Based Interviewing Budgets - performance monitoring Budgets - what are they Building a Quality Team Building Self Esteem Change - a human model Change - a strategic model Change Management - An Organisational Design Model Change Management - An Overview Change Management - Different Change Scenairos Change Management - Tools for Change 1 Change Management - Tools for Change 11 Coaching for Success Communication - Cross Cultural Communication process Communication techniques Conflict Management - Level 2 Costing & Cost techniques Counselling Creative Problem Solving Customers - understanding part one Dealing with resources Delegation Delivering Quality Effective Email Embracing Diversity Encouraging Excellence Essential Health and Safety Financial awareness Giving constructive & receiving critical feedback Global Business Culture - An Overview Grievance and Discipline and Dismissal Harassment in the Workplace & How to deal with it High Peformance Teams HR Planning - what is it Information - analysing Information - gathering Information - presenting Information - using for decisions Information - validating Information maintenance Information usage Instruction skills & techniques Interpersonal Skills & NLP Interpersonal Skills (Emotional Intelligence) Introduction to Employment Law Inventory Planning and Management Key Grammar Points to Make Your Writing Perfect Leadership Leadership Alignment Letter Writing Making Decisions Manager as Trainer Managing waste Manual Handling MAP - planning & scheduling work Marketing - Price & Product Marketing - Promotion & Place	Marketing Strategy Materials Resource Management Meetings Meetings - being effective Mentoring Motivation MS Access 97 (part 1) MS Access 97 (part 2) MS Access 97 (part 3) MS Excel 97 (part 1) MS Excel 97 (part 2) MS Excel 97 (part 3) MS Word Negotiating Skills Negotiating: Dirty Tactics and Their Solutions Negotiation Networking New Manager Organisations - culture Organizations - why needed Owning your own Development Performance improving Performance Management - appraisals Performance Management - being successful Performance Management - The Basics Performance measuring Personal Safety Presentation Skills Problem Solving Problem Solving in Groups (part 2) Productivity & Work Study Recruitment & Select Interviewing Skills & Approaches Reducing Health & Safety risks Report Writing Security Setting Objectives Storing & allocating materials Stress in the Workplace Team Briefing Team Building Team Creation Team Development Telephone User The Role of the Manager Time Management - Level 2 Time Management - the essentials TQM - Introduction Trade Finance Training - How People Learn Training - Identifying the Development Solutions Training - Learning with Style Training Evaluation Training Needs Analysis (Part 2) Training Officer's Introduction Training the Trainers Understanding Body Language Understanding Quality Using Body Language Verbal Communication Skills Work/life balance Writing Skills


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Using push learning. the HRD Online training management & elearning system provides flexible & customisable HRD solutions - with Institutional accreditation and optional blended learning methods and distant learning support HRD Online training promotes an active learning culture

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