The Award is a concise qualification which gives an introduction to the basic skills, knowledge and understanding required by today’s first line manager. The mandatory unit ‘Solving Problems and Making Decisions’ is designed to develop practical techniques for tackling managerial problems and making decisions from gathering and interpreting information through to the effective communication of outcomes.

The Certificate provides a more comprehensive programme that builds and broadens the skills and knowledge gained in the Award

MN: candidates may join the Certificate directly and are not required to undertake the Award as a prerequisite. Here organisational change is explored, giving participants a deeper understanding of this critical workplace issue and providing them with the tools to plan for and deal with organisational upheaval. The crucial skill of time management is also explored in the fourth mandatory unit for the Certificate.

The Diploma develops a very comprehensive range of management skills, providing learners with the broad body of knowledge required by a first line manager. The qualification builds on the Award and Certificate, though is more suited to the practising manager.

NB: candidates are not required to undertake either the Award or Certificate as prerequisites and may join Diploma programmes directly. The additional mandatory units cover business communication – writing for business and making presentations – creativity and innovation for the workplace as well as information gathering and analysis, and managing customer service.

Participants will normally be either practising or aspiring Managers. Whilst there are no formal educational requirements, learners should have a background that will enable them to benefit from the programme.

Successful participants may benefit from career enhancement, and/or may progress to:

Level 3 or 4 S/NVQ in Management depending upon their workplace responsibilities, Level 5 Diploma in Management or another management qualification at a suitable level within or outside the National Qualifications Framework as appropriate to their needs.

Successful completion of the Award, Certificate and Diploma in First Line Management provides eligibility for Associate membership (AMInstLM) of the Institute of Leadership & Management.

Full details from ILM Lichfield on +44 (0) 1543 251346