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 Coach
Profile |
Team leaders and first line managers (FLMs) are normally
appointed to the role because they have already demonstrated
high standards of performance in the occupational role that
(at least some of) their team fulfil.
In work groups containing a variety of skills, team leaders
and FLMs can usually only be expected to be competent in
some of them. This high standard of performance is often
a criterion for promotion to their current role.
Because of their expertise, team leaders and FLMs may be
expected to help others develop similar levels of competence,
and this can include coaching individuals.
This qualification is designed to develop the knowledge
and skills required by team leaders and FLMs in undertaking
this responsibility.
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Coaching for team leaders and FLMs is defined as the process
of enabling individuals to acquire the knowledge, skills and
techniques needed to perform effectively in their occupational
role by motivating, inspiring, challenging, stimulating and
guiding them. The coach must be able to recognise the needs
of individuals being coached, develop coaching programmes
appropriate to meet those needs, and help individuals to achieve
to their full potential.
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- Programme outline |
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