Performance review is an integral part of the manager's and team leader's role. It is a powerful tool for improving the performance of the team and encouraging personal development. It is an essential process for supporting, motivating, and developing employees.

Performance review also plays a strategic role in the delivery of the organisation's business plan, in succession planning, and in retaining high-quality talent. A high-quality performance review process attracts high-calibre recruits motivated by the rewards and development opportunities offered by your organisation. This course will help you develop the skills you need to implement an effective performance review process.

Personnel and development professionals and line managers involved in the assessment and improvement of performance

By the end of the module, participants will be able to:

• relate performance review to the overall strategy of their business
  
• apply the principles of supportive management to their organisation
  
• conduct a structured and motivational review
  
• coach a team on the skills of SMART objective-setting and action planning
  
• understand the principles of giving and receiving constructive feedback
  
• initiate and support the use of the personal development plan

DAY 1

1.The context of performance management

• defining the purpose of the performance review
  
• identifying the benefits for the organisation, the manager and the employee
  
• addressing the constraints to effective performance reviews
  
• aligning the performance review with the business strategy
  
• implication of changing organisational structures, cultures, etc
  
• golden rules of performance review for your organisation

2. The supportive manager

• creating the culture for joint ownership of performance improvement and personal development
  
• the performance review cycle
  
• dual responsibilities of reviewer and reviewee
  
• role of planning, supporting and concept of continuous reviews
  
• career development and succession planning

3. The process of performance review

• identifying work role purpose, key result areas and performance indicators
  
• assessing performance – use of rating scales, 360-degree assessment and avoiding bias
  
• role of competencies and behavioural indicators
  
• the objective-setting process cascading from the business plan
  
• importance of high-quality documentation including review guidelines and self-appraisal forms

4. Developing your skills

• identifying improvement and development needs and resources
  
• SMART objective-setting with own situations
  
• giving and receiving constructive feedback.